Trusted & Accurate Information Regarding Duct Cleaning
20 Oct 2019

Oregon AG files lawsuit, claims air duct cleaning companies mailed deceptive ads

A lawsuit claims the Vancouver-based operation mailed 20 million print ads and made over 11 million unwanted robocalls to Oregon residents

 

PORTLAND, Ore. — Oregon’s Attorney General filed a lawsuit against an air duct cleaning operation for allegedly mailing deceptive advertisements and making illegal robocalls.

“These calls and mailers were incredibly deceptive—not to mention obnoxious,” said Attorney General Ellen Rosenblum.

The lawsuit claimed U.S. Air Ducts, its owners and their associated companies violated Oregon’s Unlawful Trade Practices Act by promising customers a “seasonal special” in print advertisements. Once in the home, technicians would use high pressure sales tactics to get consumers to spend hundreds of dollars for a complete cleaning, a fake VIP membership and services the company couldn’t perform, according to the complaint filed in Multnomah county.

Source to full read here

16 Oct 2019

Technician Checks Out Picture of Scantily Clad Woman While He Was Supposed to Be Cleaning Air Ducts

Chief Investigative Correspondent Lisa Guerrero and the Inside Edition I-Squad put air duct service people to the test in the fourth installment in a special series of investigations.

Inside Edition rented a house in Montclair, New Jersey, for an entire month, tricking it out with more than a dozen hidden cameras and then calling in the fix-it guys to see what would happen.

For the fourth installment, we enlisted air duct-cleaning experts from the National Air Duct Cleaners Association, Mark Zarzeczny and Anthony Paterno, who have a combined 50 years of experience, to fully inspect the home’s air ducts.

“Basically, you just need a basic air duct cleaning,” Zarzeczny told Guerrero.
With hidden cameras everywhere, the house is rigged to see every move anyone inside can make. All of the live footage is transmitted to a remote command post on the first floor.

Guerrero made appointments with companies offering great deals on air duct cleaning. Would they provide a good service or charge us for things we didn’t need?

One man worked for a company offering an $88 special. He entered the home, lugged a big vacuum inside and started cleaning.

“He’s not going the full length of the ducts,” Guerrero noticed from the command post as she watched the footage.

“Exactly, he’s working hard, but it’s very substandard work,” Zarzeczny agreed.

For $50 more, he said he’d clean the big ducts in the attic. He brought up the vacuum but Inside Edition’s hidden cameras showed he never cleaned any of them.

“He charged you extra for the main trunk lines,” Zarzeczny told Guerrero.

“Which he didn’t do,” she replied.

Instead of cleaning the ducts, the cameras caught him looking at a provocative picture of a woman on his cellphone.

Guerrero then revealed her true identity to the man.

“I’m Lisa Guerrero with Inside Edition, did you do a thorough job today?” she asked the technician.

Full read and video please visit Here at Inside Edition

05 Oct 2019

Customers left with $1000+ bills after responding to air duct cleaning ad

Several customers complain they ended up with a bill of more than $1,000 after responding to an advertisement promising air duct cleaning for $39 and furnace service for $99.

PORTLAND, Ore. — Several customers complained they ended up with a bill of more than $1,000 after responding to an advertisement promising air duct cleaning for $39 and furnace service for $99.

“I think they saw an old woman with glasses and a cane and think: ‘Oh boy, a sitting duck,’” explained Sharon Berg of Mulino

Berg said workers from US Air Ducts & Builders left her with a bill for $1,250 after an hour-long service call in late November. She had planned on paying far less for the promotional offer.

“I think they should have warned me and given me some type of an estimate. I would have said, ‘There’s the door,’ because I couldn’t afford that,” said Berg.

The Vancouver-based company offered to cancel her five-year VIP membership and reduce her bill, although US Air Ducts & Builders is still demanding roughly $500. Berg is disputing the charges.

The company sent her to a collection agency.

A KGW investigation found 16 consumer complaints about US Air Ducts & Builders to the Washington Attorney General’s office since 2017. Seven different consumers have complained to the Oregon Attorney General’s office about the company.

Public records show several customers complained about aggressive sales tactics and excessive bills.

“As soon as they walked through the door, they were telling me that I needed more. I had a bad coupon. I needed the better coupon and let me tell you all that we can do,” explained Reanna Blair of King City.

Blair said she felt pressured to buy the “VIP Package” for $1,794, instead of the $39 air duct cleaning she had seen in a promotional advertisement.

Source Full Read

26 Apr 2019

Calgary business owner claims fraudulent duct cleaning company using his name, confronts owner

WATCH: The owner of a Calgary furnace servicing company took matters into his own hands to investigate a business he says is using his name. He arranged an appointment with the suspected fraudsters and Global News caught the encounter on camera. Jill Croteau reports.

Right from the beginning, Calgary homeowner Robert Samaska said he was suspicious when he says he received a random call from a person who said they worked for Alberta Home Services, looking to schedule a furnace cleaning.

He alleges the company said it only accepted cash as payment and offered the service at a flat rate deal.

“I knew right off the bat they were flaky at best.” Samaska said.

Samaska said he used a service provided by Alberta Home Services in the past but was concerned about the legitimacy of this offer. He tells Global News he called Calgary-based Alberta Home Services, and spoke to Grant Carlson, the legitimate owner of Alberta Home Services. That’s when he was told the company doesn’t call clients to offer special promotions.

Samaska and Carlson decided to put their scepticism into action and made an appointment with the hope of confronting the crew of the other business using the Alberta Home Services name.

READ MORE: Calgary father warns of unsolicited door-to-door sales after being left with expensive contract

Global News joined Samaska and Carlton at the southwest Calgary home when an unmarked van arrived with what appeared to be scarce equipment to do the job. When the people in the van were confronted and questioned by Carlson, along with Global News crew, they sped off.

WATCH: Global News questions manager of suspected fraudulent Calgary furnace company


Samaska told Global News he’s worried unsuspecting homeowners might fall for the claims of the apparently fake company and be taken advantage of.

Carlson said he’s frustrated with the frequency of this scam.

“It does drive me absolutely berserk,” Carlson said. “With 36 years in the industry and investments to security and insurance and licensing and accreditation, this gives our industry a bad name.”

“To see a one-truck chuck pretending he’s us is really embarrassing.”

Carlson said he’s filed a complaint with the Calgary Police Service’s fraud unit. The City of Calgary said if officials can track down the allegedly illegitimate company, it can investigate the possible absence of a business license.

Global News tried calling multiple numbers associated with company claiming to be called Alberta Home Services but the numbers were not in service.

To see the video please click here > https://globalnews.ca/video/rd/1454820931616/?jwsource=cl

20 Feb 2019

Maryland man wary after job advertised at $99 costs him thousands

 – A Maryland man says a fast-talking trio who specialize in swindling senior citizens came to his home – all thanks to a newspaper ad for air-duct cleaning.

The air-duct cleaners came to the man’s Fort Washington neighborhood for what was supposed to be a $99 job – instead is cost thousands.

While the ad in the Washington Post indicated that the crew would clean your vents – but Bill Butler says the men who showed up in a Sears truck did anything but that.

The man came up with a litany of new things he said Butler would need – including two lights for $600 apiece.

Butler says the men used intimidation tactics – telling the 74-year-old and his wife that they were in danger of becoming infected from mold and mildew.

The tech also made Butler pay before getting to work.

“We have Sears cards but the Sears cards were old, we’ve been with Sears for 50 years and he said, ‘Well these cards aren’t working, can I have your Social Security number.’ I said, ‘No you can’t have my Social Security card.’ He says ‘Do you have another card you can use,’ I said ‘Yes, I have a Visa,’ he got approval and at that point shut everything down,” Butler said.

Butler says nearly $6,000 was charged to his card.

“It is crazy, especially because my daughter talked to someone out in Kansas and they have the same type of the business and the most they charge for anything is $500,” Brenda Butler said.

For Butler, the experience was eye-opening

“It was a sham.  I fell for, I feel bad for myself but you know what when I stop and think about it, that this company is doing now,” he said.

Consumer Advocacy group Checkbook.org says air duct cleaning is unnecessary.  The Butler family is considering retaining an attorney.

Sears has responded to FOX 5, confirming that the crew is associated with their company. They say Butler has been offered a full refund while they investigate the matter.

Sears offered the following statement:

“At Sears, the satisfaction of our members is our top priority. Our member solutions team has looked into Mr. Butler’s issue and is working to resolve the issue by providing him with a refund. We hope he remains a loyal Sears customer.”

Source: http://www.fox5dc.com/news/local-news/maryland-man-wary-after-job-advertised-at-99-costs-him-thousands

14 Feb 2019

More homeowners say air-duct-cleaning crew scammed them following FOX 5 report

RINCE GEORGE’S COUNTY, Md. (FOX 5 DC) – Prince George’s County police are asking residents to call them if they feel they’ve been scammed by a Sears air-duct cleaning crew’s tactics.

Several residents say they saw an air-duct-cleaning ad promising that the job would be done for $99 – but ultimately they paid thousands.

After FOX 5 talked to one man whose bill ballooned from $99 to nearly $6,000, several residents contacted the station saying the same three men had done the same thing to them.

Ironically, while FOX 5 was interviewing Bill Butler in Fort Washington, the air-duct cleaning crew was busy at work on their next victim.

Cheryl Clark lives about seven minutes away from Bill Butler and his family – they’re strangers but they share a similar experience.

“I should have realized at the time what was going on but I just didn’t,” Clark said.

Like Butler, Clark says he saw the $99 Sears air-duct cleaning ad in the paper and made an appointment on Wednesday morning.

The same three men who showed up at the Butlers’ home also knocked on Clark’s door.

“They didn’t even look at the vents, they just went directly to the furnace and pulled the furnace thing down. There was a little rust in there on the coils and there was a little soot which everybody has I’m sure but he told me it was mold,” Clark said.

She says that less than an hour later, she was billed more than $5,000.

“They gave me two UV lights, they said I had to have that to keep the mold out of the furnace system. That was $600 apiece. Installation of the lights was $200 and that consisted of a little tiny hole, drilled into the furnace duct and plugged into something and that was it,” Clark said. “They said the sanitizer was $400. I found out that came from a spray can, a $12 spray can. The fogger system to treat the bacteria was this little machine — that was $2,000.”

Checkbook.org Executive Director Kevin Brasler says the crew is defrauding these people.

“You have companies out there that are engaging in this bait and switch tactic where they say it’s $99 and then they always find something and it cost thousands of dollars to initiate the repair,” he said.

“That’s fraud, that’s actually a crime to do that.”

But he added there’s a larger issue at play.

“The fact is the vast majority of homeowners never need to have their ducts cleaned. It intuitively makes sense, but the fact is that the testing that’s been done in this industry is that cleaning the dust out of your ducts doesn’t have any benefit to you,” Brasler said.

After learning about FOX 5’s story, Sears offered Butler a full refund.

Clark is hoping for the same resolution.

Sears says they are re-evaluating their operating procedures.

The company also offered FOX 5 the following statement:

“The satisfaction of our customers is our top priority. While we have standard procedures in place for the diagnosis of each customer’s situation to ensure they understand the product and services and the associated costs, we are listening to our customers in the D.C. area and are taking immediate action to address their concerns.

Going forward, any work that costs more than $499 will require a coordinator from our office to speak directly with the customer to further explain the benefits of the service and ensure they understand and authorize the service and payment. In addition, tomorrow we are also beginning ongoing training with our 35 D.C.-area Carpet Cleaning and Air Duct Cleaning franchise associates to ensure that our high standards of customer service are being met now and in the future.

Anyone who has a concern about Sears Carpet Cleaning and Air Duct Cleaning can call 800-586-1603 to speak with a national customer care representative.”

Source : http://www.fox5dc.com/news/local-news/more-homeowners-say-air-duct-cleaning-crew-scammed-them-following-fox-5-report

19 Aug 2018

Beware ‘Blow-and-go’ Scams

For their own peace of mind, home owners should get their heating an cooling systems cleaned by members of NADCA, who must comply with a strict Code of Ethics. Some homeowners have been taken by what’s known as “blow-and-go” air duct cleaning—but you don’t have to be. These companies charge what seems a nominal fee but do a very poor job. They may ask you to pay extra for unneeded services and even pretend to be members of NADCA.

Before you hire a business you should see their DC Rating score. visit here.